- Hand and Stone franchise
Invest in Better
Solutions.
hand & stone
- Our Pricing
Strategic pricing that empowers your business.
WALKING TALKING COMMERCIAL
Pavement Presence Package
starting at
$ 1500
4
Days execution
1
Day per week
4x
Per month
Spa Associates & Front Desk
- WTC Methodology 3-5-8
- Teach & Train "Priority" Staff
- Membership Sales
- Proper Way to Greet Clients
- Train High Ticket Services (Himalayan / Hot Stone)
- Google 5-Star Review — Consistently
- Gift Card Sales
Aesthetics Department - Aesthes
- Teach & Train Membership Sales
- Teach & Train Product Sales
- Teach & Train Double Upgrades
- Teach & Train Catering to Clients
- Teach & Train Customer Credits
- Teach & Train Repeat Service
- How to Maximize Retention with New & Existing Massage Clients
Massage Therapists - LMT's
- How To Sell Upgrades
- Strategies For On-Going Retention
- How to Keep Spa Complaint Free
- Client Member Awareness on (Attention Buttons)
- SMG's Rules Survey/Retention 100% feedback
OPTIONAL UPGRADE
Managerial / Admin Duties
In-office — 4 hours per day
$ 250
Per Day
Teach & Train Staff
Role-specific coaching on spa floor operations, standards, and daily responsibilities
How to Answer Phones
Scripting, tone, proper greeting protocol, handling booking inquiries, upselling on the call, and managing cancellations professionally
Spa Check-In Process
Welcoming clients efficiently, confirming service details, reviewing intake forms, and setting the right tone before the appointment
Scheduling & Booking Management
Filling the book strategically, minimizing gaps, coordinating therapist availability, and managing last-minute changes
Dealing with Therapists
Communication standards, managing conflicts professionally, shift coordination, and holding staff accountable to spa protocols
Hand & Stone CRM Training
Navigating the CRM, client notes, membership tracking, booking flow, and pulling reports for performance review
BRONZE — PAVEMENT
Starting at
$
1,500
Ground-level engagement & community awareness
FIELD REPRESENTATION
- Walking Talking Commercial brand representation in the field
- Face-to-face brand engagement with real customers
- Immediate foot traffic generation
- 500+ businesses visited
- Gift card growth and expansion insights
- Coverage area: 3 to 5 mile radius
- Brand awareness activations at targeted community touchpoints
- Contacts imported into Excel
CONSULTATION
- Initial brand assessment and market observation session
- Post-activation debrief with actionable visibility report
SILVER — PRESENCE
Starting at
$
3,000
Scaling brand visibility & market penetration
EVERYTHING IN PAVEMENT, PLUS:
- Expanded multi-area coverage with increased engagement hours
- Strategic event presence and brand activation planning
STAFF DEVELOPMENT
- Live teach-and-train sessions working directly with your staff in real time
- Membership and service sales training with real-scenario role play
- Customer engagement coaching — how to speak, greet, and convert walk-ins
CONSULTATION
- On-site observation of staff-customer interactions with live coaching feedback
- Monthly strategy check-in to review coverage performance and adjust targets
GOLD — MOVEMENT
Popular
Starting at
$
5000+
Full market saturation — in-office and in the community
EVERYTHING IN PRESENCE, PLUS:
- Multi-location coverage with maximum public visibility
- Event and promotional activations with strategic marketing coordination
OPERATIONS & STAFF EXCELLENCE
- Front desk operations coaching — real-time workflow optimization with your team
- CRM training — live hands-on sessions showing staff how to use and manage your system
- In-office consultation observing daily operations and identifying revenue gaps
- Client experience walkthrough — mystery shopper-style audit with monthly feedback report
DIGITAL MARKETING SUITE — MANAGED MONTHLY
- Customized marketing materials refreshed monthly (digital + print-ready)
- Online lead page and landing page — built, maintained, and optimized ongoing
- Marketing funnel management — continuous testing and optimization
- Email marketing campaign creation and monthly send management
- Blog article content — written and published monthly for brand authority and SEO
- Google My Business — weekly posts, review management, and profile optimization
- Search Engine Optimization — ongoing local search strategy, keyword tracking, and reporting
- Why Choose Us
Expert Insights That Drive Real Growth.
